Shop-floor connectivity · Dropslab Sync
Remote support integrations
Live mentor–trainee help over AR: video, AR streaming and ticket systems, connected to the same task the technician is already running.
- Technician escalated from step 6 sense
- Senior expert joined · live video call
- Resolution + photos attached to ticket fsm
What connects
- Live video and AR annotation sessions from Sense
- Smart-glasses streaming (five supported models)
- Ticket systems: ServiceMax, Salesforce Field Service, Dynamics 365
- Session evidence written back to the work order
Remote assistance is an optional add-on to Sense, off by default.
How it works
-
01
Escalate
When the guided flow does not resolve it, one tap pulls a remote expert into the technician’s field of view.
-
02
Annotate
The expert sees what the technician sees, draws on the part and walks them through the fix. No travel.
-
03
Record
Photos, annotations and the resolution are attached to the task and synced to your field-service or ticket system.
Feeds
See your systems connected in a 30-minute call.
Bring your system list. We show which connectors you get out of the box and what an integration project looks like.
Talk to a person
A 30-minute call with a Dropslab specialist, with your use case and your systems. No slides.
- Replies within one business day
- EU-hosted, GDPR-compliant handling of your details
- No marketing emails unless you ask for them